Coffee Machine Testimonials

Expobar Office Control

We've had our Expobar Office Control for a little over a month and I'd like to share our story about how Supreme Roasters has changed our office's coffee experience.

We have a small office of about 20. We successfully broke two lower end domestic machines before we realised that we needed to upgrade to something a bit sturdier. In addition, only two or three diehards were using the last machine because most could not get a good coffee from it, preferring instead to have their take away cup in one hand as they arrived for work. I was given the challenge to change the coffee culture in our office.

After a few weeks of web research on a variety of machines, I contacted Roger to discuss the Expobar range. I immediately started to see value in what Supreme Roasters offer. Roger took the time to ask about and understand our requirements before making various recommendations. Together we decided on a machine that would suit us while holding to our budget. He then went out of his way to arrange for me to see the machine and talk to other professionals about the unit.

As it turned out, Roger was just warming up!

I contacted a couple of other suppliers of the same machine to make sure we were on the right track. Other suppliers quoted me a price on the machine only without any attempt to understand what our expectations were and if the machine was what we needed. Their prices were also significantly higher, especially when you consider that Roger actually came to our office, set up the machine and our grinder, and then trained the entire office on how to use it! No other company I talked to were willing to come close to this level of service. Roger also made sure we had the accessories to make the experience effortless for the novices in our group.

Because Roger took the care and time to get us going and share his passion for coffee, we now have everyone in the office making espresso. And damn good espresso too. There are no take away cups in the bin. None. Even those who had sworn off using an espresso machine have converted to making cups that are better than cafe espresso. The Expobar is now a focal point in the office and we regularly gather at it to make great coffee and discuss business. It has become a part of how we operate. The first thing you smell when you enter the door is gorgeous fresh Supreme Roasters coffee.

We have spoken to Roger on a number of occasions since our installation to discuss different coffee blends, fine tuning, etc. and we have quickly formed a partnership with Supreme Roasters that I did not expect. He has worked with us to provide a blend of beans that best suit our collective palettes and has arranged delivery options that ensure we enjoy good coffee every morning.

Without that care and passion for making the best shot of espresso that Roger possesses, we would still have a bin full of take away cups.

I started out buying a coffee machine for the office and ended up in a partnership with Supreme Roasters that has transformed the way our office enjoys espresso. Thanks Roger.

Dennis Bramadat

Giotto Premium Plus & Compak K3 Elite WBC

Hi All,

Just a short note and a massive Thank you to Roger. He has single handedly solved my upgraditis for a very, very long time.

After starting on the EM6910/048 train and becoming addicted, I have recently jumped up into a New Giotto PP and K3 Elite "WBC Professional Manual" combo. Having no real alternative to buying in my local area it was a scary proposition buying "sight unseen" from south. However in the end Roger assured me it would all be good, and it most certainly was.

The GPP is gorgeous in the flesh and has exceeded my every expectation. The grinder is magnificent and if I can make a recommendation to anyone out there who is "comfortable" with a doserless and doesn't think a doser is for them or necessary, at upgrade time re think your position. IMHO you won't regret it.

The Sunbeam combo served me reasonably well and has now been passed on to the little bro with the strict instructions to look after and appreciate it.. My guess is he will need to talk to Roger in the future.

If there are any body in North Qld struggling with their "problem" as I was, look no further than Mr Bright at Yatala!

Bezzera Domus Galatea & BB04

I'd like to hand a tonne of praise to Roger from Supreme Roasters at Yatala. His advice was honest, unbiased and plentiful. As a consumer, trust is a critical component of any transaction and Roger managed to build that credibility during our first discussion. He then backed up the talk with a service level you'd be lucky to find anywhere. Whether that be staying late at work on a Saturday afternoon so I could make the 30 minute trip to test drive the Minore. Or personally delivering the machine to my home installing / commissioning the unit then patiently training my wife and I in its operation. All this at an ultra competitive price. Anyone in south east QLD should do themselves a favour and give Roger a call before taking the plunge.

Jason

Bezzera Domus Galatea

The DG was at the top of my shortlist and after visiting Roger today with my wife I was convinced.

Roger also had a Giotto Premium Plus and an Expobar Minore III on display. Coincidentally these were 2 and 3 on my shortlist. We didn't end up testing the Minore as I had decided to cull it before we arrived.

I would have loved to have tried a Diadema Junior but I hadn't found anyone in Brisbane who sold it. I didn't try very hard though as Roger had been so helpful that I really preferred to buy a machine from him.

The Giotto and DG were both beautiful machines and there wasn't much between them in performance that I could really see. I was impressed that I was able to froth a pretty decent jug of foam first go on the DG (the Giotto would have been just as capable). I'm new to all this and had only learnt to stretch milk for the first time a few days ago so I credit the machines for making it simple for me.

Thanks again for your help Roger. The level of service you've given has been exceptional.

Dominic

Compak K10 WBC 

Well finally after about a year deciding i have upgraded from my k5 to the K10 Compak. Thankyou  Roger From Supreme Roasters for your prompt reply and as luck has it (for me anyway) he couldn't scource the auto stop at the time so upgraded me to the WBC K10 for the same price and also threw in several kilos of a mix of some of his delicious blend of beans. Not only that but personally delivered it to me all the way from Yatala to Kilcoy something like 120km at a guess to my mobile kiosk in yowie park while i was doing the markets, and dialled it in for me and hung around for about an hour and a half helping me serve customers. I have to say i was overwhelmed by that sort of service especially where i am and for the very small size of my setup.
Once again thanks mate.

Jason

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